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Refund Policy

Cancellation policy — Short stays (< 28 nights)

Free cancellation period (24 hours)


All reservations are eligible for a free cancellation within 24 hours of booking confirmation (times in Europe/Zurich). A full refund will then be issued.

Firm policy (beyond 24 hours)

  • ≥ 30 days before arrival: full refund (100%)*

  • Between 7 and 30 days before arrival (inclusive): 50% refund*

  • Less than 7 days before arrival: non-refundable

* The amounts reimbursed do not include any non-refundable fees that may be owed to third parties (payment fees, platform commissions, optional insurance), if applicable.

Additional information

  • No-shows and early departures: non-refundable.

  • Modifications (dates, number of guests): subject to availability; if a modification is equivalent to a partial cancellation, the above scale applies to the cancelled nights.

  • Timestamp: the cancellation date/time taken into account is that recorded by our system (Europe/Zurich time zone).

  • Security deposit (if applicable): is not cashed in case of cancellation; however, it may be retained in whole or in part to cover costs already incurred with your written agreement.

  • Force majeure: in the event of a documented exceptional event (within the meaning of Swiss law), we examine on a case-by-case basis suitable solutions (postponement of stay, credit note, or refund).

Examples to clarify

  • Check-in on December 31st:

    • Cancellation on November 28 (≥ 30 days) → 100% refund

    • Cancellation on December 15th (between 30 and 7 days prior to arrival) → 50% refund

    • Cancellation on December 27th (< 7 days prior) → 0% refund

  • Booking made on October 10th at 3:00 PM → free cancellation possible until October 11th at 3:00 PM

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