Privacy Policy
1. Introduction
This policy describes how Immoconcept Rième (Route de Berne 223, 1066 Epalinges) and its holding company RIALP Real Estate SA (Rue du Vieux Village 29a, Case postale 25, 1969 Bramois) collect, use, store and protect users' personal data in connection with the rental of real estate through our website.
We comply with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).
2. Personal data collected
Identity: name, surname, date of birth, identity document (if required for rental).
Contact: address, email, telephone.
Booking: dates of stay, number of people, preferences.
Billing / Payment: billing details (payments are processed by secure providers; we do not store your card details).
Technical: IP address, logs, cookies/analytics.
3. Purposes
Manage rental requests and contracts.
Ensure communication before/during/after the stay.
Billing and payment management.
Customer service and incident resolution.
Site security, service improvements, statistics.
Compliance with legal obligations (accounting/tax).
4. Legal basis
Execution of the contract (reservation).
Consent (newsletter, non-essential cookies).
Legal obligations.
Legitimate interest (security, fraud prevention, improvement).
5. Recipients
Technical service providers (hosting, maintenance, analytics).
Operational service providers (concierge, cleaning, transfers).
Authorities if required by law.
All our partners are subject to confidentiality and security commitments.
6. International Transfers
When data is transferred outside Switzerland/EU, we ensure adequate safeguards (adequacy decisions, standard contractual clauses, or equivalents).
7. Shelf life
Booking/billing records: up to 10 years (legal obligations).
Prospecting/marketing: up to 3 years after the last contact.
Cookies/logs: depending on their purpose (see Cookie Policy).
8. Your rights
You have the rights of access, rectification, erasure, limitation, objection (marketing) and portability (if applicable).
Contact us to exercise your rights: info@immoconceptsuisse.com
or by post (addresses below).
We may request proof of identity if there is reasonable doubt.
9. Security
Appropriate technical and organizational measures: SSL/TLS, access control, backups, data minimization, logging.
10. Cookies & trackers
We use essential technical cookies and, with your consent, audience measurement and marketing cookies. You can configure your preferences via the cookie banner and your browser.
A detailed Cookie Policy may supplement this policy (categories, purposes, durations, list of third parties).
11. Minors
Our site is not intended for minors. If any data has been collected in error, please contact us for removal.
12. Modifications
We may update this policy at any time. The version published on the website is the authoritative version.
13. Contacts
Immoconcept Rième
Route de Berne 223, 1066 Epalinges
RIALP Real Estate SA
29a Rue du Vieux Village, P.O. Box 25, 1969 Bramois